Support

Questions about qNurse, a pay figure that looks wrong, or your account? Email support@qnurse.ca and a person will reply within two business days.

Report a figure that looks wrong

Email us with:

• the date of the shift and its start and end times;
• what qNurse shows for it (a screenshot of the shift's breakdown is ideal);
• what your paystub shows for the same earnings code.

We check it against the article the line cites and tell you what we find. If the app is wrong, we fix it for everyone. Please never send patient information.

Subscriptions are billed by the App Store or Google Play. To cancel, use your phone's subscription settings. To delete your account and your data, open qNurse, then Settings, then Delete everything. If you can't open the app, email support@qnurse.ca from the address on your account and we will delete your account and data within 30 days.

Deleting removes your shifts, leave, pay estimates, position, rotation, certificates and other records, from your phone and from our cloud database, and deletes your sign-in. Some data is kept for a while after that: usage data at Google (up to 14 months) and PostHog (up to one year), crash reports (90 days), subscription records at RevenueCat for billing, refunds and tax, and events Meta has received, under Meta's own terms. Write to us and we will ask those providers to delete them sooner. See the Privacy Policy for details.